Managed Service Provider
Planning & Procurement
Device Standards & Policy Definition
Define approved device types, specs, and lifecycle policies.
Hardware Selection & Procurement
Recommend and provide laptops, desktops, and accessories.
Microsoft 365 Tenant
Tenant Setup & Configuration
Initial setup of Microsoft 365 tenant, domain verification, and baseline configuration.
Domain & DNS Integration
Configure DNS records (MX, SPF, DKIM, DMARC) for secure email delivery.
User & License Management
Create users, assign licenses, and manage lifecycle (onboarding/offboarding).
Exchange Online Setup
Configure mailboxes, shared mailboxes, distribution lists, and mail flow rules.
Identity & Access Integration
Identity Integration with Microsoft Entra ID
Connect devices and users to centralized identity.
User Provisioning & Device Assignment
Assign devices to users with proper identity mapping.
Multi-Factor Authentication (MFA) Enforcement
Secure user access with MFA policies.
Conditional Access Policies
Control access based on device compliance and risk.
Device Enrollment & Provisioning
Windows Autopilot Deployment
Zero-touch provisioning of Windows devices.
Device Enrollment via Intune
Enroll Windows, macOS, iOS, and Android devices.
Out-of-Box Experience (OOBE) Customization
Customize first-time login and setup experience.
Configuration Profiles Deployment
Apply settings for security, WiFi, VPN, and system behavior.
Security & Protection
Endpoint Protection with Microsoft Defender
Configure antivirus, EDR, and threat protection.
Disk Encryption (BitLocker/FileVault)
Enforce full disk encryption and key escrow.
Device Hardening & Attack Surface Reduction
Reduce vulnerabilities via policies and controls.
User Productivity & Collaboration
Microsoft 365 Apps Integration
Enable Outlook, Word, Excel, and OneDrive usage.
Microsoft Teams Setup & Optimization
Configure chat, meetings, and collaboration tools.
OneDrive for Business Configuration
Setup secure file storage and sync.
SharePoint Access Integration
Connect users to company resources and document libraries.
Email & Calendar Integration
Configure Outlook profiles and policies.
Secure Remote Access Configuration
Enable VPN or conditional access-based remote work.
NAS integration
Add company-wide Shared Folders from NAS to endpoint devices based on users permissions.
Remote Desktop Access
Enable secure remote access to endpoint devices.
Monitoring & Support
Endpoint Monitoring & Health Checks
Monitor device performance, compliance, and status.
Helpdesk & End-User Support
Provide user support for devices and Microsoft 365 issues.
Incident Response & Remediation
Respond to security alerts and device issues.
Reporting & Compliance Dashboards
Provide insights into device posture and usage.
Device Recovery & Rebuild Procedures
Ensure fast recovery of user environments.